Description Miva

Ekomi is the leading third-party review service, specializing in the collection, management, and publishing of seller and product ratings for businesses. Thanks to our constant innovation and market-leading technology, we offer the most flexible review generation methods, allowing you to reach all your clients, both online and offline to request their feedback. The more ratings you get for your business, the more traffic you drive to your site, the more trust you create among current and potential clients, and the more you will boost your sales and ROI.

With our official eKomi Plugin for Miva, you can now seamlessly integrate our eKomi review collection and display technology with your shop system and website. Automatically trigger the sending of a review request the moment an order has reached a predefined status, and display any product reviews received automatically on the corresponding product pages with our review container. This allows you to generate and display genuine client reviews, all while we syndicate your seller ratings to Google, Bing, and Yahoo.

1. Key Features

   • The necessary order details are automatically read in from your shop system database which will enable eKomi to send your client a review request.
   • Determine which order status should trigger the review request   
   • Contact your clients via email or SMS.*
   • Request both seller and product* reviews from your clients.
   • Display product reviews and ratings automatically on the corresponding product pages through our Product Review Container (PRC)
     
     

2. Working with eKomi allows you to

   • Collect authentic seller and product ratings and reviews.   
   • Sign up for simple, configurable, grouped and bundle products.
   • Personalize every aspect of your communication with your customers, from the email / SMS templates to the look, contents, and feel of the review form.
   • Boost customer loyalty and incentivize return purchases with our coupon feature.
   • Manage your reviews with the help of our dedicated Customer Feedback Management team, who checks each and every review to make sure it is a third-party complaint.   
   • React to your feedback publicly, or moderate it privately through our dialogue feature to improve your customer service and feedback.
   • Syndicate all of your seller ratings and reviews automatically to Google, Bing, and Yahoo.    
   • Activate your Seller Rating Extension to display stars on your Ads and increase your Click-through-rate by 17%.   
   • Enable Review Rich Snippets and show stars next to your organic results to enhance your visibility and drive more relevant traffic to your site.   
   • Display your eKomi Seal and Review Widget on your webpage to build trust and confidence among your website visitors, turning more browsers into buyers and increasing sales.   
   • Feature all of your reviews on your business Certificate Page, to help clients with their purchasing decision.

   eKomi is available in English, French, German, Spanish, Dutch, Italian, Portuguese, Polish, Russian, Swedish, Finnish, Norwegian, Czech, Hungarian, Turkish, Hebrew, Arabic, Thai, Japanese and Korean. If you have any questions regarding the plugin, please get in touch! Email us at support@ekomi-group.com, call us on +1 844-356-6487, or fill out our contact form.

   
   

3. Compatibility
   

   Miva Merchant 9 and above
   
   

4. Download Plugin

   1. Download from Miva App Store

   2. Download plugin file
      
      
      
      

5. Plugin Installation

   5.1. If you don't have an account with eKomi please register with us from https://store.ekomiapps.de/en/register
   5.2. Installation guides

   1. Install Plugin

      1. Download the plugin.
         
      2. Login to Admin Panel
         
         

      3. Go to Menu / Modules
         
         
         
         

      4. Click on + button to add the module.
         
         
         
         
      5. Upload Module.
         
         
         
         
      6. Browse “ekomifeedback.mvc” and click on upload button.
         
         
         
         
      7. Click on + Add button.
         
         
         
         

      8. Go to Menu >> Utilities
         
         
         
         

      9. Click on Add/Remove Modules tab to install the Module.
         
         
         
      10. Find eKomi Feedback Module & Click on Install Button.
          
          
          
          

      11. Once the Plugin is installed. Click on eKomi Feedback tab under Utilities
          
          
          
          

      12. Save the plugin configurations.
          
          
          
          
          • Enable/Disable Plugin
          • Insert your Interface ID
          • Insert your Interface Secret
          • Enable / Disable Product Reviews (If enabled, product attributes will also be sent to eKomi i.e.  product id, name, image, and URL)
          • Select Collection Method. (For SMS, mobile number format should be according to E164)
          • Select Order Statuses on which you want to send data to eKomi.
          • Select Terms and Conditions the plugin will export orders only if you are agree with our terms and conditions, otherwise not.
            
            

   2. Display PRC widget
      

      1. Browse Menu >> User interface
         
         
         
         
      2. Click on Pages Tab and search for “PROD” page.
         
         
         
         
      3. Edit PROD page.
         
         
         
         
      4. Insert PRC widget shortcode provided by eKomi support and place it where you want to display it.
         
         

         The widget would look something like this (the picture is just an example):

         
         
         
         

   5.3. Plugin installation Videos

   1. Installation Video (Admin Panel / Backend) Coming Soon

   2. Installation Video (FTP) Coming Soon
      
      

6. Plugin Information

   Maintenance status: Minimally maintained
   Development status: Stable
   Downloads: 1
   Last modified: Jan 10, 2022
   
   

7. Recommended releases
   

   Version	Download	Date
   3.0.0	zip (24.8 KB)	2022 - Jan - 10
   2.0.0	zip (24.0 kB)	2021-March-25
   1.0.0	zip (23.3 kB)	2018-July-14