eKomi Official Plentymarkets Plugin

Owned by Nabeel Amir (Unlicensed)
Last updated: Oct 21, 2024 by Christiaan Visser
5 min read

Description Plentymarkets

eKomi is the leading third-party review service, specializing in the collection, management, and publishing of seller and product ratings for businesses. Thanks to our constant innovation and market-leading technology, we offer the most flexible review generation methods, allowing you to reach all your clients, both online and offline to request their feedback. The more ratings you get for your business, the more traffic you drive to your site, the more trust you create among current and potential clients, and the more you will boost your sales and ROI.

With our official eKomi Plugin for Plentymarkets, you can now seamlessly integrate our eKomi review collection and display technology with your shop system and website. Automatically trigger the sending of a review request the moment an order has reached a predefined status, and display any product reviews received automatically on the corresponding product pages with our review container. This allows you to generate and display genuine client reviews, all while we syndicate your seller ratings to Google, Bing, and Yahoo.

  1. Key Features

    • TThe necessary order details are automatically read in from your shop system database which will enable eKomi to send your client a review request.

    • Determine which order status should trigger the review request

    • Contact your clients via email or SMS.*

    • Request both seller and product* reviews from your clients.
    • Display product reviews and ratings automatically on the corresponding product pages through our Product Review Container (PRC)

  2. Working with eKomi allows you to:

    • Collect authentic seller and product ratings and reviews.   
    • Sign up for simple, configurable, grouped and bundle products.
    • Personalize every aspect of your communication with your customers, from the email / SMS templates to the look, contents, and feel of the review form.
    • Boost customer loyalty and incentivize return purchases with our coupon feature.
    • Manage your reviews with the help of our dedicated Customer Feedback Mmanagement Team, who checks each and every review to make sure it is a third-party complaint.   
    • React to your feedback publicly, or moderate it privately through our dialogue feature to improve your customer service and feedback.
    • Syndicate all of your seller ratings and reviews automatically to Google, Bing, and Yahoo.    
    • Activate your Seller Rating Extension to display stars on your Ads and increase your Click-through-rate by 17%.   
    • Enable Review Rich Snippets and show stars next to your organic results to enhance your visibility and drive more relevant traffic to your site.   
    • Display your eKomi Seal and Review Widget on your web page to build trust and confidence among your website visitors, turning more browsers into buyers and increasing sales.   
    • Feature all of your reviews on your business Certificate Page, to help clients with their purchasing decision.

    eKomi is available in English and German.

    If you have any questions regarding the plugin, please get in touch! Email us at support@ekomi-group.com, call us on +1 844-356-6487, or fill out our contact form.

  3. Compatibility

    The plugin Ekomi Feedback is designed for use with the Ceres webshop and only works with its logic structure or other template plugins that use the same container logic.

    Requirements:

    • Plugin Ceres
    • Plugin IO

    If Store doesn't have Ceres installed. Then the Plugin can be installed and it will export Orders to the eKomi System but its Smart Widgets part will not work.

    The plugin doesn't work for multi-stores/additional client stores due to an issue on the Plentymarkets side.

  4. Download Plugin

    This Plugin can be installed from PlentyMarketplace

  5. Plugin Installation

    5.1. If you don't have an account with eKomi please register with us from https://store.ekomiapps.de/en/register or contact us at support@ekomi-group.com

    5.2. Installation guide

    1. Log in to Admin Panel  https://plentymarkets-cloud-de.com/<your plenty Store ID>



    2. Go to Plugins / plentyMarketplace



      You will be redirected to plentyMarketplace page.

    3. Find the EkomiFeedback Plugin and click on Go to Checkout button.



      Skip this step if EkomiFeedback is already purchased.

    4. Go to Plugins » Plugin set overview

    5. Select the plugin set from the list.



    6.  Click on the Add Plugin button



    7. Install the “EkomiFeedback” plugin
      i. Click on eKomiFeedback plugin.
      ii. Select the latest version
      iii. Click on Install button.



      The plugin will be installed in a few seconds.

    8. Go to the plugin EkomiFeedback  Configuration



    9. Save the Plugin configurations



      • Enable / Disable The Plugin
      • Insert your Interface Shop Id
      • Insert your Interface Shop Secret
      • Enable / Disable Product Reviews ( if enabled, product attributes will also be sent to eKomi i.e.  product id, name, image, and URL )
      • Select Mode. (for SMS, mobile number format should be according to E164)

      • Select Turnaround Time (Order Completion time in days). The turnaround time is a plugin configuration parameter that tells the plugin to check orders that go back that far into the past that match the chosen order state. E.g. you want to send to ekomi all orders that got the status “Order Completion” within the last 10 days, then you set the turnaround time to 10 days.

      • Insert Client Store Plenty IDs. Multiple commas separated Plenty ID can also be added. (optional)



        Plenty ID in the configuration is optional. If not inserted, The plugin will send orders of all stores.

      • Select Product Identifier (How do you identify the product?)
      • Enter Exclude Products (Enter Product IDs/SKUs(comma separated) which should not be sent to eKomi)
      • Enable / Disable Show PRC Widget (Enable this if you want to show PRC widget)
      • Insert token in PRC Widget Token field. (Extract the token from the widget code provided by eKomi and insert here)
      • Choose Order Statuses on which you want to send information to eKomi.
      • Choose Referrer IDs on which you don’t want to send data to eKomi.
      • Click on the Save icon to Save the configuration.

      Note 1: Please make sure, The Shop Id and Secret is correct. In the case of invalid credentials, the plugin will not work.

      Note 2: Please contact support@ekomi-group.com if you want an opt-in function.

    10. Go back to Plugins » Plugin set overview  and select the Plugin set.

    11. Deploy the Plugin set
      i. Activate the Plugin
      ii. Click on the Deploy the Plugin Set button.



      It will take a few minutes and then the productive icon will turn to blue.

    12. Display the PRC widget
      1. On the Configuration page, check Show PRC Widget 
      2. Insert the widget tokens PRC WIdget Token & Mininstars Widget Token in the Plugin Configurations.

               

      3. Configure the Container Links: 
      1. Go to Plugins » Plugin set overview.
      2. Open the plugin set you want to edit.
      3. Open the settings plugin whose containers you want to link.
      4. Click on Container links.
      5. Select the container links where you want to display the Widgets.



      6. Save the links.


      Widgets will display as:

      1. PRC Widget:





      2. MiniStars Widget:

    5.3. Plugin installation Videos

    1. Installation Video (Admin Panel / Backend) - Coming Soon

  6. Troubleshooting

    eKomi headquarters in Berlin is the best place to start if you need help with this plugin. There is a technical support team that will get you up and running in time. Please contact at support@ekomi-group.com

  7. Plugin Information

    Maintenance status: Minimally maintained
    Development Status: Stable
    Downloads: 212
    Last modified:

  8. Recommended releases

    VersionDateChangelogs
    3.3.721-10-2024Added 'Fressnapf AC' to list of possible referrer exclusions.

    3.3.6

    		21-02-2024Update and set cron to 1 hour
    3.3.513-10-2023Fixed about error logging instead of info.

    3.3.0

    		 
    Added default container links.

    3.2.1

    		 
    Fixed the referrer out issue while sending orders data.

    3.2.0

    		06-12-2019Removed smart check feature.

    3.1.4

    		28-11-2019Fixed URL service issue in the helper class.

    3.1.3

    		16-09-2019Removed the auto-enable customer segment functionality.

    3.1.2

    		21-08-2019Fixed issue with miniStars widget on listing pages.

    3.1.1

    		21-08-2019Fixed issue in saving plugin configuration form.

    3.1.0

    		14-06-2019Added the MiniStars Smart Widget.

    3.0.0

    		31-05-2019

    - Smart check feature
    - Option to select id/sku
    - Option to exclude products
    - Sending product & image URL
    - eKomi Product reviews container removed
    - Integration of smart widget.