Page Comparison

Description Shopware6

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1. Key Features

   • The necessary order details are automatically read in from your shop system database which will enable eKomi to send your client a review request.

   • Determine which order status should trigger the review request   

   • Contact your clients via email or SMS.*

   • Request both seller and product* reviews from your clients.

   • Multilingual and Multishop supportedDisplay product reviews and ratings automatically on the corresponding product pages through our Product Review Container (PRC)
     

2. Working with eKomi allows you to

   • Collect authentic seller and product ratings and reviews.   

   • Sign up for simple, configurable, grouped and bundle products.

   • Personalize every aspect of your communication with your customers, from the email / SMS templates to the look, contents, and feel of the review form.

   • Boost customer loyalty and incentivize return purchases with our coupon feature.

   • Manage your reviews with the help of our dedicated Customer Feedback Management team, who checks each and every review to make sure it is a third-party complaint.   

   • React to your feedback publicly, or moderate it privately through our dialogue feature to improve your customer service and feedback.

   • Syndicate all of your seller ratings and reviews automatically to Google, Bing, and Yahoo.    

   • Activate your Seller Rating Extension to display stars on your Ads and increase your Click-through-rate by 17%.   

   • Enable Review Rich Snippets and show stars next to your organic results to enhance your visibility and drive more relevant traffic to your site.   

   • Display your eKomi Seal and Review Widget on your webpage to build trust and confidence among your website visitors, turning more browsers into buyers and increasing sales.   

   • Feature all of your reviews on your business Certificate Page, to help clients with their purchasing decision.

   eKomi is available in English, French, German, Spanish, Dutch, Italian, Portuguese, Polish, Russian, Swedish, Finnish, Norwegian, Czech, Hungarian, Turkish, Hebrew, Arabic, Thai, Japanese and Korean.

   If you have any questions regarding the plugin, please get in touch! Email us at support@ekomi-group.com, call us on +1 844-356-6487, or fill out our contact form.
   

3. Compatibility

   Shopware 6 Version 6.3.4.1 and above (tested up to 6.5.7 including PHP-8.2)
   

4. Download Plugin

   1. Download zip file Attached at the bottom of the page
      

5. Plugin Installation
   5.1 If you don't have an account with eKomi please register with us from https://store.ekomiapps.de/en/register or contact us at support@ekomi-group.com
   5.2 Installation Guide
   5.2.1. Download the plugin.
   5.2.2. Login to the Admin Panel/Backend of the Store
   

   

   
   5.2.3. From the Dashboard navigate To Settings > System > Plugins
   

   

   
   5.2.4. Click on Upload Plugin and select the downloaded plugin zip file

   

   
   5.2.5. Refresh the page and the plugin will appear in the list. Click on the 3 dots and Install the plugin And after that Activate the plugin

   

   
   5.2.6. Once the plugin is Activated. Click on the 3 dots again and Click on Config to open plugin configuration.

   

   
   5.2.7. Configuration Page

   

   • Enable/Disable Plugin

   • Insert your Ekomi Shop ID

   • Insert your Ekomi Shop Password

   • Select Order Statuses on which you want to send data to eKomi. If no Order Status is selected the plugin will send data of all the order statuses

   • Enable / Disable Product Reviews ( if enabled, product attributes will also be sent to eKomi i.e.  product id, name, image, and URL )

   • Select Collection Method. (for SMS, mobile number format should be according to E164)

   • Select Product Identifier (How do you identify the product?)

   • Enter Exclude Products (Enter Product Number/Product EAN (comma separated) which should not be sent to eKomi)

   • Select the Export Method.
     - Cron  (Will export orders with configured statuses every 24 hours)

   • Select Cron Time (Order Completion time in days). The cron time is a plugin configuration parameter that tells the plugin to check orders that go back that far into the past that match the chosen order state. E.g. you want to send to ekomi all orders that got the status “Order Completion” within the last 10 days, then you set the cron time to 10 days.

   • Leave Last Order Updated empty it will be updated automatically

   
   Note 1: Please note that the regardless you set the export method to cron. The data will be sent to us only when someone places an order.
   Since there is an issue in Cron methods of the Shopware6 system.
   
   Note 2: Please contact support@ekomi-group.com if you want an opt-in function.
   
   5.2.8. Click on Save button and Save the configuration

   

6. MultiShop Store:
   In shopware - 6 for multistore they used sales channel. In our eKomi plugin configuration screen you can see a dropdown “Sales Channel“ which would appeared with multiShop names for selection.
   

   

   
   To set eKomi plugin for multiStore then it’s important to keep input fields for shop Id and Secret empty when choosing “All Sales Channels“ from a dropdown. You need to set configuration under those sales channels which you like to process for feedback request against store orders and make sure the plugin is enabled on all stores configuration.
   Please see below screenshot in order to enable input fields when choosing store from sales channel dropdown :
   

   

   
   

7. Release Notes
   

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